Terms and conditions and complaints

1. Reservation

• Reservations can be made through the online reservation system.
• The reservation is valid immediately after purchase, and a confirmation with the date and time of the reservation will also be sent to the e-mail (it may fall into the SPAM or BULK folder).
• Changing the date or time or canceling the reservation is possible no later than 2 days before the planned visit using the button in the confirmation e-mail during purchase.
• In case of cancellation less than 2 days in advance or non-delivery, the full amount paid is forfeited.
• The operator reserves the right to change, postpone or cancel the reservation.

2. Entry and security rules

• Smash Room is intended for persons over 18 years of age only. Persons under the age of 18 must be accompanied by a legal guardian or have their consent.
• All visitors are required to attend a short briefing and familiarize themselves with the safety rules.
• Entry into the smash zone is only permitted with full protective equipment (helmet, goggles, overalls, gloves).
• The visitor is obliged to behave responsibly, not to enter under the influence of alcohol or narcotics and to follow the instructions of the staff.
• Each visitor signs a declaration of responsibility before entering and enters the space at his own risk.

3. Liability and Damages

• The visitor is responsible for damages caused outside the designated area for breaking or for non-compliance with the rules.
• The operator is not responsible for damages caused by disobeying instructions, careless behavior or violation of rules.
• The operator is insured for all cases of injury to health with the company Kooperativa.

4. Ecological approach

• All breakable items are secondary sources.
• After the event, all waste is sorted and taken away for recycling.

5. Protection of personal data

Your personal data is processed in accordance with applicable legislation (GDPR). Please see the Privacy Policy page for details.

6. Withdrawal from the contract for the provision of services

In accordance with § 1837 letter a) and j) of Act No. 89/2012 Coll., Civil Code, the consumer does not have the right to withdraw from the contract if the service was provided in full with the consumer's consent before the expiry of the withdrawal period.

The consumer has the right to withdraw from the contract no later than 2 days before the reserved date and time of the service. The withdrawal can be done independently via the link in the confirmation email from the reservation system. After cancellation, the system will automatically return the paid amount back to the consumer's account.

7. Complaints about services (rights from defective performance)

The buyer - consumer has the right to claim the service if the service was not provided in the agreed scope, quality or time.

Complaints can be submitted electronically to the e-mail info@smashroom.cz, or in person at the place where the service is provided, if the nature of the service allows it.

a) When making a complaint, the consumer will receive a written confirmation that will contain:

• the date of application of the complaint
• description of the defect or service to which the complaint relates
• the requested method of handling the complaint
• the consumer's contact details (e.g. e-mail or telephone) to which a reply will be sent

b) The complaint will be processed no later than 30 calendar days after its application, unless both parties agree otherwise. The consumer will be informed about the settlement via the contact details he provided during the complaint.

c) After handling the complaint, the consumer will receive a written confirmation, which will contain:

• date and method of settlement of the complaint
• in case of repair, also confirmation of its execution and duration
• in case of rejection of the complaint, the reasons for the rejection

d) If the 30-day period expires in vain, the consumer has the right to withdraw from the contract or demand a reasonable discount on the price of the service.

8. Out-of-court settlement of consumer disputes

The consumer has the right to turn to the subject of out-of-court resolution of consumer disputes, which is:

Czech Trade Inspection (ČOI), Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, website: www.coi.cz/adr

The out-of-court settlement only applies to disputes between the seller and the consumer arising from the consumer contract. The consumer can submit a proposal to initiate out-of-court proceedings via the web form at the address above.

9. Gift Vouchers

You can purchase a gift voucher for any service through the reservation system. The gift voucher is valid for 4 months from the date of purchase. After purchase, it will be sent to your e-mail in the form of a PDF file. A gift voucher is non-refundable, so if it is not used by its expiry date, it is automatically forfeited.

10. Final Provisions

• The operator reserves the right to modify or change these terms and conditions without prior notice.
• By entering the Smash Room, the visitor agrees to these conditions.